Privacy Policy
Last updated: [September 10, 2025]
At Offline Living (“we,” “our,” or “us”), your privacy and trust are very important to us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have when engaging with our website, courses, and counselling services.
Information We Collect
We may collect the following types of information when you use our services:
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Personal Information You Provide
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Name, email address, and contact details when you sign up for a course, newsletter, or free consultation.
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Payment information (handled securely through third-party providers, not stored on our servers).
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Information you share in forms, surveys, or during counselling sessions.
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Automatically Collected Information
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Website usage data (pages visited, time spent, etc.).
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Cookies and similar technologies (see our Cookies Policy for details).
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Sensitive Information
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If you participate in counselling sessions, you may choose to share personal and sensitive information. These details are kept strictly confidential and protected by professional ethical standards.
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How We Use Your Information
We use your information to:
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Provide access to courses, resources, and counselling sessions.
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Process payments and manage your account.
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Communicate with you about your participation, updates, or offers.
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Improve our website, programs, and client experience.
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Ensure compliance with ethical and legal obligations.
How We Protect Your Information
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All personal data is stored securely.
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Sensitive counselling information is kept strictly confidential, in line with professional counselling ethics and Canadian privacy laws.
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Payment details are processed through trusted, secure third-party providers (e.g., LearnWorlds, Stripe, PayPal).
Sharing of Information
We do not sell or rent your personal information to anyone.
We may share limited data only with:
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Trusted service providers who help operate our website and course platform (e.g., LearnWorlds, analytics providers).
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Legal authorities if required by law, or if there is an imminent risk of harm to yourself or others (in line with counselling ethical obligations).
Your Choices
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You can opt out of marketing emails at any time by clicking “unsubscribe.”
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You may request access to, correction of, or deletion of your personal data by contacting us.
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You can manage cookies through your browser or our Cookies Policy.
Counselling Confidentiality
As part of the course, you may access one-to-one counselling sessions. Everything you share in these sessions is confidential and protected under the professional guidelines of Registered Therapeutic Counsellors in Canada. The only exceptions are situations involving risk of harm, abuse of a minor, or if required by law.
Children’s Privacy
Our services are intended for adults (18+). We do not knowingly collect information from children under 18.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted here with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us
